Last Updated: 12.12.2025
Website: www.poripathi.in
Thank you for shopping with Poripathi. We are committed to delivering high-quality products and a seamless customer experience. This policy outlines the terms for order cancellations, refunds, and related processes.
1. Order Cancellation Policy
A. Cancellation by Customer
You may request cancellation of your order before it has been processed or shipped.
To cancel an order, please contact us immediately:
Cancellation requests made after the order has been processed or shipped may not be accepted.
B. Cancellation by Poripathi
We reserve the right to cancel any order under the following circumstances:
- Product is out of stock
- Payment is not received or fails
- Invalid or incomplete address/contact details
- Suspected fraudulent activity
- Any unforeseen or unavoidable circumstances
In such cases, you will be notified, and a full refund will be issued (if applicable).
2. Refund Policy
A. Eligibility for Refunds
Refunds may be considered only under the following conditions:
- Product/service not delivered
- Damaged, defective, or incorrect product received
- Duplicate payment
- Service not provided due to technical or operational issues
Note: Valid proof (photos or videos) may be required for verification.
B. Non-Refundable Items / Services
Refunds will not be provided in the following cases:
- Customized or personalized products
- Digital products once accessed or downloaded
- Services already delivered or completed
- Change of mind after delivery
- Products damaged due to customer misuse
3. Refund Process
If your refund request is approved:
- Refunds will be initiated within 7–14 business days
- The amount will be credited via the original payment method, unless otherwise agreed
- Processing time may vary depending on your bank or payment provider
4. Replacement Policy
Where applicable, customers may request a replacement instead of a refund if:
- The product is defective
- An incorrect item was delivered
- The product was damaged during shipping
All replacements are subject to stock availability.
5. Shipping Costs
- If the issue is due to our error (wrong or damaged product), we will cover the return shipping cost
- For other reasons (e.g., order placed by mistake), the customer may be responsible for return shipping charges (if returns are applicable)
6. Contact Us
For any refund or cancellation-related queries, please contact us:
Website: www.poripathi.in
Phone/WhatsApp: +91 8697033808
Email: poripathi@gmail.com
Working Hours: 9:00 AM – 6:00 PM (Monday to Saturday)
